Returns & Exchanges
At COOLWAY, we want you to love your style; if you are not completely satisfied with your purchase, you can return or exchange any unworn items within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Pack Your Items
Securely place the items in their original packaging with all tags attached to ensure they remain in pristine condition during transit.
Attach the Label
Print the prepaid shipping label provided via the portal and affix it clearly to the outside of your return package.
Drop Off and Track
Drop off your package at any authorized carrier location and keep your tracking number handy until your refund or exchange is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing